Best possible internet connection, minimise on-premises infrastructure, cloud/saas, minimal device management, backup, asset management, cost reduction.
Collaboration, communication, facilitation, empowerment, enablement, self-service, ease of use, co-authoring, BYOD, user autonomy, delegation, facilitation, platform agnostic, pragmatism, light touch, opt-in, self-managed, user education.
Simple, reliable, robust.
IT support and admin can be like a snake eating its own tail. It’s important that solutions are focused on the end-user rather than on the IT support itself.